We were visiting my daughters in Portland, Oregon from Hawaii. We loved it!! This was our first trip to this casino. Great variety of games & beautifully spread throughout the casino. For the smokers they have a smoking section right outside the door. Thank you for all that you're doing to keep your casino looking great!! The air in the casino was awesome, due to NO SMOKING in the building. The bathrooms was so clean i was pleasantly surprised!! The plastic wraps over the toilet seats in the womens bathroom was an absolute WOW for me, unbelievable!! Never seen anything like it. Most people go to a casino with the expectation of randomly winning, otherwise, what fun is it? But as a customer, you should know before you go.Ĭleanliness!! The entire casino was so clean. Not trying to be negative as the visits can still be entertaining, just know that its not a normal casino type gaming facility.

Education is vital and communication is the only equalizer. Doesn't matter how much you play, how fast or slow or time or anything. When the casino collects too money, they slightly loosen the slots or bingo game to let loose of some of the over collections as they have to to comply with certain state rules, when they want your money, forget it, its theirs. They get the machines and over time change out the software (you've seen them with the machines open, changing it out). The machines are not in any way random like most Vegas slot machines, the Casino controls about everything. Everyone playing the machine, contributes to the bingo prize for the winning area, no risk to Ilani obviously, players contribute to winning players, they are never going to pay more than they have collected, no risk to Ilani. When a particular area gets a bingo, you get winners in that area primarily and you no doubt have experienced this phenomenon, especially if you play much. The only somewhat random things is what areas hit a bingo. Just imagine the casino as one large bingo card and each area broken down into the bingo card numbers and letters. It's controlled via a bingo gaming system, which is common among Indian casino's, all of them. Every cent you put into a slot machine is controlled by Ilani. Your income, habits, trends, likes and dislikes, time you place and how to get you into the casino. Doesn't matter if you use your players card, they're watching, in fact they spend a lot of time and money learning about you. They know who most of you are, especially frequent customers. The minute you enter the casino, you are at the mercy of Ilani. Long time customer (since inception), frequent visitor and gamer, and lots of research after speaking with current and former staff.

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